Privacy Policy

This Privacy Policy explains what information Makwa Loans collects when you use this website or submit a loan request, how that information is used and shared with lending partners, the choices you have, and how to exercise them. In this policy, "we," "us," and "the Service" refer to the operator of this website, and "you" means any visitor or person who submits a request.

We are a loan-connection service, not a lender. Sharing your information with lending partners so they can evaluate your request is the core function you ask us to perform when you submit the form — this policy describes that flow in detail so nothing comes as a surprise.

Information We Collect

The Service collects the information you type into the request form — identity, contact, income, banking, and requested-amount details — together with limited technical data your device sends automatically, such as IP address, browser type, and the pages you visit.

Form information may include your name, date of birth, address, phone number, email address, employment or income source, approximate monthly income, bank account type, and the personal loan amount you are requesting. You provide this information directly; we do not buy consumer profiles from data brokers to enrich your request. Technical data is collected for security, fraud prevention, and keeping the site working correctly.

How We Use Your Information

Information submitted through the Service is used to match your request with lending partners, verify and prevent fraud, operate and secure the website, respond to your support messages, and meet legal obligations.

In plain terms, the uses are:

Presenting your request to lending partners whose criteria appear to fit it.
Confirming you are a real person and screening for identity fraud.
Answering questions you send to our support team.
Maintaining records we are legally required to keep.
Improving how the request form and site content work, using aggregated, de-identified patterns rather than individual browsing dossiers.

When you submit a makwa loan request, your form information is transmitted to lending partners and the service providers that operate the matching network, so those partners can decide whether to present you an offer.

A partner that receives your information may use it under its own privacy policy, including to run credit inquiries you authorize in the form. We also share information with vendors that host our systems, send our emails, or help detect fraud — all bound to use it only for those tasks. We may disclose information when the law requires it, to protect against fraud or abuse, or as part of a business transfer in which the recipient must honor this policy. We do not share your details with marketers unrelated to your request.

Cookies and Analytics

Our website runs without third-party advertising trackers or external analytics scripts: the only cookies used are those strictly necessary for the site and request form to function securely.

Essential cookies remember things like your progress through the form and basic security tokens. Because we do not embed outside analytics or ad-network code, there are no cross-site tracking pixels to opt out of here. If that ever changes, this policy will be updated first and the new tools will be listed by name.

How We Protect Your Information

The Service protects your information with encryption in transit, access controls that limit employee visibility to a need-to-know basis, and monitoring designed to detect unauthorized access attempts.

No internet transmission is perfectly secure, and we cannot promise absolute security — no honest company can. What we can promise is layered protection, prompt investigation of suspected incidents, and notification as required by applicable law if your information is ever involved in a breach.

How Long We Keep Information

Request information is retained only as long as needed to operate the matching service, satisfy legal and audit obligations, and resolve disputes, after which it is deleted or irreversibly de-identified.

Retention periods differ by record type: fraud-prevention logs, legally mandated records, and support correspondence each follow their own schedule. When you ask us to delete your information, we honor the request except where a specific legal duty requires keeping a particular record.

Your Rights and Choices

You may ask us to show you the personal information we hold about you, correct it, delete it, or stop sharing it with lending partners for future matching, and we respond to verified requests without charging a fee.

Depending on your state, you may have additional statutory rights, including rights to data portability and to appeal a refused request. Exercising any right will never result in worse treatment of a personal loan request you submit. To make a request, use any contact method listed at the end of this policy and tell us which right you want to exercise.

Residents of states with opt-out laws can direct us not to sell their personal information or share it for cross-context behavioral advertising by emailing [email protected] with the subject line "Do Not Sell or Share."

Transmitting your request to lending partners at your direction is the service you asked for; the opt-out covers sale and advertising-related sharing beyond that core function. We honor verified opt-out requests and do not require an account to process them.

Children's Privacy

The Service is intended for adults of legal borrowing age and is not directed to children, and we do not knowingly collect personal information from anyone under eighteen.

If you believe a minor has submitted information through this site, contact us and we will delete it promptly after verification.

Changes to This Policy

We update this Privacy Policy when our practices, partners, or legal obligations change, and the current version posted on this page always governs new submissions.

Material changes — anything that expands how information is shared — will be flagged prominently on this page rather than buried. Your continued use of the Service after a change takes effect means you accept the revised policy for information submitted afterward.

How to Contact Us About Privacy

Privacy questions and rights requests for Makwa Loans can be sent by email to [email protected], by phone at (888) 773-6642, or by mail to 8778 Cypress Avenue, Suite 743, Providence, RI 02904.

Please include your name, the contact details used on your personal loan request, and a clear description of what you need. Full support hours and response-time expectations are listed on our contact page.